February18th RuthWalter 2921CypressLane Smithfield，UT00375 DearMs．Walter， Ithascometoourattentionthatyouhavefailedtoremitpaymentforserviceprovidedduringthetwobillingperiodsof7／15—8／14and9／15—10／14lastyear． Ourrecordsindicatethatmultiplebillsfortheseperiodshavebeensenttoyouraddresswithoutreply．Atthispoint．weareregrettablyrequiredtotakestrongermeasures．IfbyApril15wehavenotreceivedpaymentinfull，includingalllatefeescharged，wewillbeforcedtoterminateservicetoyourresidence． Forfurtherinformationaboutthisaction，ortoverifytheamountofyouroutstandingbalance，pleasecallourCustomerServiceCenteratl—888—555—3802。orwritetothefollowingaddress： AccountsPayableDivision NorthernUtahGas&Power 55755StateHighway16 Logan，UT00378 February27th AccountsPayableDivision NorthernUtahGas&Power 55755StateHighwayl6 Logan，UT00378 Servicerepresentative， Irecentlyreceivedanotificationofoutstandingchargesonmyaccount．Iamveryconfusedanddistressedbythesituationoutlinedinyourletter． Firstofall，IamcertainthatIpaidforallservicesduringthetwobillingperiodinquestion．Thepaymentswereontimeandforthecorrectamount．Iusedyourcompany’Sautomatedtelephonebillingsystemandpaidwithmycreditcard．Iamincludingtransactionreceiptsfrommycreditcardcompanythatlistthesepaymentsandthedatesonwhichtheywereprocessedbyyourcompany. AfterIhadpaidthen，Ididreceivemultiplebillsfortheperiods7／15—8／14and9／15—10／14asstatedinyourletter．Itriedrepeatedlytoreportthiserrortoyourcompanyviathecustomerserviceemailsystem，butIneverreceivedaresponse．Iamalsoattachingcopiesoftheseemailsforyourreview． ThesedocumentsclearlyshowthatIhavemadeallpaymentsinatimelyfashion，andIhopetheywillhelpyouresolvethissituation．Ifyouhaveanymorequestionsforme，pleasecontactmebyphone(555-7690)oremail(rwalt79@mzmail．com)． RuthWalter WhydidNorthernUtahGas&PowerwritetoMs．Walter?
A.To announce recent changes to its available services B.To notify her of a new policy regarding late fees C.To apologize for overcharging her account D.To inform her of penalties she may be subject to正确答案D
