Questions56-58refertothefollowingletter. Lasell,Inc. 676KeenanDr. FortWorth,Texas76035 DearCustomer, Asyoumaybeaware,Lasellhasroutinelyreceivedcommendationsforourcommitmenttoproductsafety.EveryitemthatissoldundertheLasellnameissubjectedtorigorousproducttesting.Whendesignflawsaredetected,themodelisrevisedtoeliminatetheproblem.Inaddition,ourproductsarebuiltfromthestrongestplasticstoensurethatyouneverhaveaproblemwithaLasellproduct. Intheunlikelyeventthatproductsarereleasedwithpreviouslyundetectedflaws,greatstepsaretakentoensurethateveryflaweditemisremovedfromthemarketandreplacedforcustomers. Latelastweek,ourexceptionalqualityassuranceteamidentifiedapreviouslyundetectedminorflawintheairfiltersinour6000Xmodel.Becauseourrecordsshowthatyouhaverecentlypurchaseda6000Xvacuumcleaner,wewanttoinformyouofthisflawandofyourrighttoreturntheproduct foranewone.Pleasebeassuredthatthereisabsolutelynosafetyrisktoyouoranyoperatorsofthemachine.However,toensurethat youaresatisfiedwiththequalityofourproducts,wewouldliketoaskyoutocontacttheLasellstorenearesttoyou.Thestorewillarrangetopickupyourmachineatyourhomeatatimethatisconvenientforyou. Ourcustomers’satisfactionisforemostonourmind,andwewanttomakesurethatyouarenotinconveniencedinanymanner.Areplacementvacuumcleanerwillbedeliveredatthetimeofthepickup.Furthermore,customerswhoshareintheexchangewillreceiveafreegiftinappreciationoftheirbusiness. Sincerely, JoeGlidden Whatisthepurposeoftheletter?
A.To introduce a policy change. B.To invite customers to an in-store event. C.To respond to a customer complaint. D.To announce a replacement plan.正确答案D
