VII. 书面表达。按照要求选择合适的信息填入表格内。（共5小题；每小题1分，满分5分）
按照调解信的要求选择合适的信息完成信件。 David Watt 是一家网上书店的服务经理，他在回复客户李扬写来的一封投诉信。请按照调 解信的格式要求，从下面方框中选出正确的选项填入空白处，使该信内容完整。
An Adjustment Letter
Dear Li Yang，
80 I would like to apologize for the error made by our bookstore. 81 That was caused by an unexpected malfunction (故障). We understand how disappointing it can be when your expectations are not met 82 . We have dispatched the new items.
83
84
David Watt
A.正确答案CEABDA. We assure you that this will not happen againe
B.B. We look forward to serving you againe-
C.
C. Thank you for your letter of March 10the
D.D. Yours sincerelye
E.
E. We agree that the usual high standards of our services were not met in this instancee
