What is the purpose of the 'incident management' practice?

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What is the purpose of the 'incident management' practice?

A.To minimize the negative impact of incidents by restoring normal service operation as quickly as
Possible B.To capture demand for incident resolution and service requests C.To reduce the likelihood and impact of incidents by identifying actual and potential causes of
Incidents D.To support the agreed service quality by effective handling of all agreed user-initiated service
Requests
正确答案A
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