Which of these activities is carried out as part of 'problem management'?
A.Creating incident records B.Diagnosing and resolving incidents C.Escalating incidents to a support team for resolution D.Trend analysis of incident records正确答案D
Which of these activities is carried out as part of 'problem management'?
A.Creating incident records B.Diagnosing and resolving incidents C.Escalating incidents to a support team for resolution D.Trend analysis of incident records正确答案D