A: Northwind Airlines. Can I help you?
B：Hello, I’d like to 11 , please.
A：May I have your name and 12, please?
B：My name is Daniel Adams and my flight number is 374.
A: When are you leaving?
B: 13.
A：And your destination?
B: Buenos Aires.
A： 14 . please…AU right. Your seat is confirmed, Mr. Adams. You’ll be arriving in Buenos Aires at 4 o’ clock p. m. local time.
B: Thank you. Can I pick up my ticket when I check in?
A：Yes, but 15 at least one hour before departure time.
A.正确答案FBHAGA. Hold the line
B.B. flight number
C.
C. ask a question
D.D. To New York
E.
E. May I have your name
F.F. reconfirm my seat
G.
G. please check in
H.H. On May 11th
H. How long will it be
