Passage 2
Imagine a customer visiting your website for the first time. He's on the verge of buying a product or using a service when something on your cite confuses him. He doesn't know how to proceed. Sure, he can get help via email or a list of answers to frequently asked questions, but he wants a live person to assist him. If you don't provide this option, you'll likely lose that customer.
And a toll-free telephone number often won't do the trick, because the typical customer has only one home phone line, accesses the Web through it, and won't gladly log off Intemet to call for help.
Many companies are 【enhancing】 their sites with support features that allow real-time commurication over the Intemet. The tools available range from text chat to page pushing, voice over IP(volp), shared browsing,call- back, or combination. In most cases,you needn't install new set of servers to handle these solutions. Several vendors offer these tools as hosted services, for which you pay a monthly fee, and add a few lines of HTML to the code for your site.
15.The writer suggests that you should offer ______ to assist the customer on the website.
A.FAQs, chatting records, and home address B.email address, home address, and company address C.email address, FAQs, and help from a live person D.web address, company address and personal information正确答案C
