Whenitcomestoairlinetravel,perhapsnothinghasrevolutionizedthepassengerexperiencemorethanairlineapps.Indeed,they'rebecomingsoubiquitousthatmorethan50percentofU.Stravelershaveatleastoneairlineappinstalledontheirsmartdevice,accordingtotravelindustryresearchfirmPhocuswright. Maybethat'sbecauseappsmaketraveleasier,andoftenaremorefunctionalthanakioskorevenanairline'sownwebsite.Passengersreportthatthey'reoftenmorequicklyinformedofaflightcancellationorgatechangethananairlineemployee.Notallairlineappsarecreatedequal,butingeneralyoucanuseanapptocheckinforaflight,changeseats,andrequestandpayforanupgrade.Roadwarriorsinparticularappreciatemobileboardingpassesandtheabilitytotracktheirflights.Manyairlinesnowofferfreeonboardstreamingentertainmentviaapps.TheDeltaAirLinesappevenallowsuserstotracktheirbags,fromcheck-intocarousel,whiletheAirFranceappletspassengersdownloadmagazinesandnewspapersfromtheairline'slibrary30hourspriortodeparture. Butwhatifyouaretravelingextensivelyonmorethanoneairline?Globalairlineallianceshavetheirownappsthatallowyoutoviewflightsforallmemberairlinesandtheiraffiliates,includingcode shareflights.Ingeneral,youcanfindflightschedulesforallmemberairlinesandtrackmemberairline flights.Airportinformationisavailable,asaredetailsaboutlocalweatheratthedestination.Where's thenearestairportlounge?Theappwilllocateitforyou. TheSkyTeamairlineallianceappgoesastepfurtherbylettingitsSkyPrioritymembers(SkyTeamElite Plusmembersandcustomerswithfirstandbusiness-classtickets)findoutexactlywhichSkyPriority services--includingprioritycheckinandbaggagedropoff,aswellasaccesstoprioritysecuritylanes andboardinglanes--areavailableatindividualairports You'llfindthatsomeallianceappfeaturesareavailablethroughmultiplechannelsofcommunication. Forexample,SkyTeammembershaveformedtheirownonlinecommunitybysharingtravelertricksandairport tipsaccessiblethroughavarietyofchannels,includingtheapp, SkyTeam'swebsite,Facebookpageandadedicatedtipssite.SkyTeam'sYouTubepagefeaturestraveltips fromregionalcelebrities. Justasairlinesseemtohaveconqueredsocialmedia,anothermethodofcommunicatingwithtravelers hasjustarrived.KLMRoyalDutchAirlinesisthefirstcarriertosignupforFacebook'sMessengerchat app.KLMflyerscanautomaticallyreceiveitineraries,flightupdates,check-innotifications,boarding passesandrebookflightsandcommunicatewithcustomerservice,allfromFacebookMessenger.Messenger forBusinesswaslaunchedsothatcustomers--inthiscase,passengers--cantransactbusinessoverthe messagingappinasinglecommunicationthread.Roughly80percentofpassengersonplanestravelingwithin theU.S.havetheMessengerapp installedontheirsmartphones,accordingtoFacebook Clearly,mobileappsandsocialmediahavetransformedourdigitallives.Airlinesfavorappsandothertechnologiesbecausetheygetcustomersoutofairportlinesandoffphonelines.Throughtheirsmartdevices,travelersnowhaveuntetheredaccesstotravelinformation.Afewquicktapscansupplyindividualswithinformationneverdreamedpossibleevenadecadeago.Andwithmorepeopleusingsmartphonesastheirprimarycomputingdevice,andasmorepeopleowncellphonesglobally,peopleexpecttechnologydrivenmethodsofcommunicationandconveniencetoaccelerate.Whetheryou'rehigh-techornot,youmustadmitthathavingimmediateaccesstotheinformationyouneedsurebeatsgettingabusy signalonatoll-freephoneline. Whichofthefollowingreflectswhattheauthorintendstoconvey? A.Airlineappshavemadeairlinecompetitionsfiercerthanever. B．Airlineappshaveimmenselytransformedtravelers'digitallives.
A.正确答案B
B.Airline apps will probably replace airline staff in the near future. C.
D.Airline apps have provided magazines and newspaper for travelers.
