Questions102-104refertothefollowingletter. CustomerServiceDepartment NorthlandElectronicsCenter 4022FirstStreet Wellington NowZealand DearNorthlandRepresentative, IwouldliketosharewithyouapositiveexperienceIrecentlyhadwithyourcompany. OnFebruary4,IorderedaDVDplayerandtwoDVDsfromyouronlinestore.The_(1)_________deliverytimewasfivebusinessdays,soIexpectedtoreceivetheitemsnolaterthanFebruary11. Whenthisdaycameandmyorderhadnotarrived,Iwasupset. Iwaitedanotherweekto__(2)___________anyunexpectedpostaldelays,andthen,onFebruary18,IemailedtheNorthlandCustomerServiceDepartmentabouttheproblem.Theyresponded immediatelywithanapologyandpromisedtoresendtheorderbyexpressdeliveryatnoextracharge.Ireceiveditjusttwodayslater,onFebruary20. Iwouldliketo_(3)___________mygratitudetotheCustomerServiceDepartment.Youareacredittoyourfinecompany,andyoucancountonmypatronageformanyyearstocome. Sincerely, GavinPrigmore 第(1)题应填________
A.estimate B.estimated C.estimation D.estimating正确答案B
