根据以下内容，回答203-207题。 February18th RuthWaiter 2921CypressLane Smithfield,UT00375 DearMs.Walter, Ithascometoourattentionthatyouhavefailedtoremitpaymentforserviceprovidedduringthetwobillingperiodsof7/15--8/14and9/15--10/14lastyear. Ourrecordsindicatethatmultiplebillsfortheseperiodshavebeensenttoyouraddresswith-outreply.Atthispoint,weareregrettablyrequiredtotakestrongermeasures.IfbyApril15wehavenotreceivedpaymentinfull,includingalllatefeescharged,wewillbeforcedtoterminateservicetoyourresidence. Forfurtherinformationaboutthisaction,ortoverifytheamountofyouroutstandingbalance,pleasecallourCustomerServiceCenterat1-888-555-3802,orwritetothefollowingaddress: AccountsPayableDivision NorthernUtahGas&Power 55755StateHighway16 Logan,UT00378 February27th AccountsPayableDivision NorthernUtahGas&Power 55755StateHighway16 Logan,UT00378 Servicerepresentative, Irecentlyreceivedanotificationofoutstandingchargesonmyaccount.Iamveryconfusedanddistressedbythesituationoutlinedinyourletter. Firstofall,IamcertainthatIpaidforallservicesduringthetwobillingperiodinquestion. Thepaymentswereontimeandforthecorrectamount.Iusedyourcompany'sautomatedtele-phonebillingsystemandpaidwithmycreditcard.Iamincludingtransactionreceiptsfrommycreditcardcompanythatlistthesepaymentsandthedatesonwhichtheywereprocessedbyyourcompany. AfterIhadpaidthen,Ididreceivemultiplebillsfortheperiods7/15--8/14and9/15--10/14asstatedinyourletter.Itriedrepeatedlytoreportthiserrortoyourcompanyviathecus-tomerserviceemailsystem,butIneverreceivedaresponse.Iamalsoattachingcopiesofthesee-mailsforyourreview. ThesedocumentsclearlyshowthatIhavemadeallpaymentsinatimelyfashion,andIhopetheywillhelpyouresolvethissituation.Ifyouhaveanymorequestionsforme,pleasecontactmebyphone(555-7690)oremail(rwalt79@mzmail.com). RuthWalter WhydidNorthernUtahGas&PowerwritetoMs.Walter?
A.To announce recent changes to its available services B.To notify her of a new policy regarding late fees C.To apologize for overcharging her account D.To inform her of penalties she may be subject to正确答案D
