Questions67~68refertothefollowingmemo. BaysideViewHotel To:ALLEmployees From:EdgarWagner,HotelManager Re:BaysideViewHotelCustomerSatisfactionSurvey July20 DearEmployees, AspartofourongoingefforttoensurethattheBaysideViewHotelremainsoneofthepremierhotelsinthecountry,wehaveconductedourannualcustomersatisfactionsurvey. Thesurveyresultsshowedcustomersatisfactionimprovedintwooffourkeyserviceareascomparedwiththeresultsfromasurveydonetwelvemonthsearlier.TheareasshowingimprovementareHousekeepingandFoodServices.CustomerratingforConciergeServicesremainedthesame,whileanoticeabledropwasshownforFrontDeskServices. Yourdepartmentmanagerswillprovideyouwithmoredetailedresultsofthesurveythatpertaintoyourspecificareaofwork,andwillsuggestwaystoimproveonservicesratedlessthansatisfactory. Whatisindicatedaboutthesurvey?
A.It was completed by hotel staff. B.It will be used to decide promotions. C.It was recently revised. D.It is conducted every year.正确答案D
