To:RexRoeges,CustomerServiceDepartmentIroeges@books,com〉 From：DavePalmer〈palmer@mail2.com Re：Lostbook DearMr.RexRoeges, Iamwritingthise—mailconcerningabookthatIorderedthroughyourcompany，TheComputerNetworks4thedition,ordernumber20035.Iplacedtheorderlastmonthandstillhavenotreceivedthebook. Ivisitedyourwebsiteandconfirmedthatmyshippinginformationwascorrect,andthatmycreditcardhasbeenchargedforthebook；thewebsitealsoindicatesthatthebookwasshippedusingyour“GlobalCarrier，，servicethedayafterIorderedit.Consideringthat“GlobalCarrier”shipmentstypicallytaketwoweekstoarrive,Ishouldhavereceivedmygoodsaweekagoatthelatest.However,mypostofficeinformedmetheyhaveneitherreceivednordeliveredthebook.Canyouletmeknowwhatisgoingonassoonaspossible?DavePalmerTo：DavePalmer^palmer@mail2.com From：RexRoegesIroeges@books.com Re；Lostbook DearMr.Palmer, Thankyouforcontactingus.Itisimportanttousthatourcustomersaresatisfiedwithourservice,soIamverysorrytohearthatyouhavenotreceivedyourmerchandise. Ilookedupyourordernumberanddiscoveredthatthebookhasnotbeensentout.Ihaverectifiedthismistakeonourwebsiteandsentthebooktoyouviaexpressmail.Itshouldarrivewithintwobusinessdays.WiththebookIhaveenclosedacouponforhalfoffyournextorder. Again,Iapologizefortheinconvenience.Ifyouhaveanymorequestionsorneedfurtherassistance，pleasecontactmeat602—385—0256.ore—mailmeatCroeges@noble,com〉. Sincerely， RexRoges,CustomerServiceDepartmentNobelBookstore Whydidthecustomersendhise—mail?
A.To order new books from major publishers B.To cancel an order of merchandise C.To track down a missing item D.To complain about a faulty product正确答案C
