资料：DesktopSupportforPrivateEquityFirminMidtown -Manhattan -Contractrole TheDesktopSupportTechnicianwillprovidedesksideandremotetechnicalassistancetoendusers.StrongdesktoptroubleshootingskillswillbeusedtohandletechnicalsupportrequestanddeterminerootcauseincludingdiagnosingandresolvingissueswithPC's,laptops,mobiledevices,printersandperipherals.InadditiontotechnicalsupportyouwillberesponsibleforimagingPC's,deployingandconfiguringsoftwareandmanagingtechnologyrequestsandaccountcreation. Thispositionrequireshighlevelsofprofessionalism,strongproblemsolvingskills,andtheabilitytolearnnewtechnologies. Responsibilities -Install,configure,maintainandsupportPChardwareandsoftwareforthefirm'sendusercomputingenvironment. -Creatingandmanagingstandardizeddesktopimagesandapplicationspackaging;physicalsettingupforcomputersandsoftwaresysteminstallationforvariousapplicationsandprograms. Performhands-onfixesatthedesktoplevel,includinginstallingandupgradinghardware/software,installinghardwareandconfiguringsystemsandapplications. Monitorandtestfixestoensureproblemshavebeenadequatelyresolved. Imageandconfiguredesktopsandlaptopsusinganenterpriseimagingsolution. -Quicklyescalate,trackandcloseincidentticketstoensurehighclientsatisfaction. Requirements -Experienceinworkinginhedgefunds,fund-of-fundorprivateequityfirms,smallerorganizationswhereabilitytolearnrangeoftechnologieswasrequired;and/orclientfacing/fieldservicerolesareallaplus. -Exceptionalwritten,oralandinterpersonalcommunicationandcustomerserviceskillsacrossalllevelsofanorganization. -Strongknowledgeofcomputerhardware,includinglaptops,desktopsandmobiledevicesandenterprisedesktopapplications. -StrongknowledgeofWindows7,ActiveDirectoryandExchange. -StrongknowledgeofMSOffice2010required. -Knowledgeofnetworkprinterinstallation,setupandtroubleshooting. -Knowledgeofvirtualizationtechnologies. -Workingknowledgeofmobiledevices-add,remove,reactivate,migrateusersetc. Whichofthefollowingcouldensurehighclientsatisfaction?
A.To update, track and close incident tickets. B.To use an enterprise imaging solution. C.Physical setting up for computers. D.Configuring systems and applications.正确答案A
