资料：EarlyExperiences Ifyou'vecommunicatedapositiveinitialimpressionandcustomersdecidetoexploreyourproduct,cantheydiscoverthefeaturesandfunctionsthathelpgetthemuptospeed?Doesyourinterfaceprovideclear,streamlinedpathsfreeofunnecessaryinstructions,distractingvisualelements,orunneededfeaturesorfunctionality?Finally,howwelldoesyourproducthelpcustomersgetthebenefitstheywant,orevenleadthemtobenefitstheywereunawareof? Testinghelpsdetermineifcustomersfindtheterminologyclearandjargon-free;whetherthepageandcontentisorganizedlogicallyfromtheirperspective;ifprocesses-suchasregistration,checkoutorupgrading-areefficientandeasytouse;andifit'sclearhowtocancelaprocessornavigatetoaspecificfunctionorlocation. Maturity Overtime,discoveringshortcutsandadvancedfunctionalitywillhelpmaturecustomersdotheirjobsmorequickly.You'llwanttotesthowtheseoptionsarecommunicatedandensurethattheyaddresstheneedsofthesecustomerswithoutimpactingtheexperienceofothercustomers. Unlessyoutestwithactualusers,yourproductteamwon'tgetatrueperspectiveaboutwhatyourproductisliketousebythepeoplewhomattermosttheusersthemselves.Thismayseemobvious,butinmanyorganizations,approximatecustomers-suchassalespeople-aresometimesusedtoreviewproducts.Afterall,theyhavealotofcustomercontact.Butsalespeopledon'thavethesamemotivationsorcontextascustomers.Atbest,thisapproachisrisky.Whenyoutestwithrealusers,usabilitytestsensurethatallproductstakeholdersgetarealistic,honestviewofyourproduct'seffectiveness. Ifyouhaveneverwatchedacustomeruseyourproduct,youmightbeinforasurprise."Obvious"productassumptionsmaybechallenged,oryoumightfindthatcustomersthinkdifferentlyaboutwhatvaluemeanstothem.Whateveryoudiscover,you'llunearthinformationtodevelopproductsthataremorelikelytobeonesthatyourcustomersvalue. Whatdoesapproximatecustomersmean?
A.The nearest customers B.The virtual customers C.People that pretend to be customers D.The VIPs正确答案C
