WhyHaveFormalDocuments?First,writinggthedecisionsdownisessential．Onlywhenonewritesdothegapsappearandthe(请作答此空)protrude(突出)．Theactofwritingtumsouttorequirehundredsofmini-decisions,anditistheexistenceofthesethatdistinguishesclear,exactpoliciesfromfuzzyones．Second,thedocumentswillcommunicatethedecisionstoothers．Themanagerwillbecontinuallyamazedthatpolicieshetookforcommonknowledgearetotallyunknownbysomememberofhisteam．Sincehisfundamentaljobistokeepeverybodygoinginthe()direction,hischiefdailytaskwillbecommunication,notdecision-making,andhisdocumentswillbeimmensely()thisload．Finally,amanager'sdocumentsgivehimadatabaseandchecklist．Byreviewingthem()heseeswhereheis,andheseeswhatchangesofemphasisorshiftsindirectionareneeded．Thetaskofthemanageristodevelopaplanandthentorealizeit．Butonlythewrittenplanispreciseandcommunicable．Suchaplanconsistsofdocumentsonwhat,when,howmuch,where,andwho．Thissmallsetofcriticaldocuments()muchofthemanagerr'swork．Iftheircomprehensiveandcriticalnatureisrecognizedinthe-l'beginning,themanagercanapproachthemasfriendlytoolsratherthanannoyingbusywork．Hewillsethisdirectionmuchmorecrisplyandquicklybydoingso．
A.inconsistencies B.consistencies C.steadiness D.adaptability正确答案A
