WhyHaveFormalDocuments Finally,writingthedecisionsdownisessential.Onlywhenonewritesdothegapsappearandthe()protrude(突出).Theactofwritingturnsouttorequirehundredsofmini-decisions,anditistheexistenceofthesethatdistinguishesclear,exactpoliciesfromfuzzyones. Second,thedocumentswillcommunicatethedecisionstoothers.Themanagerwillbecontinuallyamazedthatpolicieshetookforcommonknowledgearetotallyunknownbysomememberofhisteam.Sincehisfundamentaljobistokeepeverybodygoinginthe(72)direction,hischiefdailytaskwillbecommunication,notdecision-making,andhisdocumentswillimmensely(73)thisload. Finally,amanager’sdocumentsgivehimadatabaseandchecklist.Byreviewingthem(74)heseeswhereheis,andheseeswhatchangesofemphasisorshiftsindirectionareneeded. Thetaskofthemanageristodevelopaplanandthentorealizeit.Butonlythewrittenplanispreciseandcommunicable.Suchaplanconsistsofdocumentsonwhat,when,howmuch,where,andwho.Thissmallsetofcriticaldocuments(75)muchofthemanager’swork.Iftheircomprehensiveandcriticalnatureisrecognizedinthebeginning,themanagercanapproachthemasfriendlytoolsratherthanannoyingbusywork.Hewillsethisdirectionmuchmorecrisplyandquicklybydoingso..
A.inconsistencies B.consistencies C.steadiness D.adaptability正确答案A
